Welcome to Mapph. These Terms & Conditions govern your access to and use of our logistics platform (“the Service”). By using , you agree to the terms outlined below.
1. Nature of Our Service
Mapph is not a retailer, reseller, marketplace, or purchasing agent. We do not buy products on your behalf. You shop from any global store of your choice, and Mapph handles the logistics, handling, forwarding, and delivery of packages you have lawfully purchased.
2. User Responsibilities
You agree that:
- All items shipped through Mapph are legally purchased and legally allowed in both the origin and destination country.
- You will provide accurate delivery information.
- You will comply with all customs, import, and regulatory requirements.
- You will not ship prohibited, illegal, or dangerous items.
Mapph reserves the right to reject or report shipments that violate these rules.
3. Shipping & Delivery
Delivery timelines may vary based on:
- Carrier performance
- Customs processing
- Weather or unforeseen delays
- Accuracy of user-provided information
Mapph will make reasonable efforts to ensure timely delivery but cannot guarantee exact arrival dates.
4. Fees & Payment
You agree to all fees displayed to you before payment. Fees may include:
- Handling or processing charges
- International logistics charges
- International logistics charges
Fees are non-refundable once processing begins.
5. Loss, Damage & Liability
Mapph is responsible for your package only during the stages we physically handle it.
We are not liable for:
- Items lost or damaged before they reach our facility
- Items lost or damaged before they reach our facility
- Items incorrectly shipped by the store
- Manufacturer defects or product quality issues
- Customs confiscation due to restricted contents
Optional insurance may be provided for additional protection.
6. Account & Platform Use
You must not:
- Misuse our platform
- Conduct fraudulent activities
- Create false accounts
- Ship items under someone else’s identity
We may suspend or terminate accounts violating these rules.
7. Amendments
Mapph may modify these Terms occasionally. Continued use of the service signifies acceptance of the updated terms.
8. Governing Law
These Terms shall be governed by the laws of the jurisdiction in which Mapph operates, without conflict-of-law principles.